Terms of Service

Last updated: January 2024. Please read these terms carefully before using our website and services.

1. Acceptance of Terms

By accessing and using the Bioventra website (www.bioventra.info), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service. We reserve the right, at our sole discretion, to modify, amend, or replace these terms at any time. Your continued use of the website following the posting of revised terms means that you accept and agree to the changes.

Bioventra operates as a provider of biotechnology products and services. These terms govern your access to and use of our website, including all content, functionality, and services offered on or through the website, whether as a guest or a registered user. The terms also apply to any products or services we offer through alternative channels, including our physical location and customer service representatives.

Your use of the website is conditioned upon your acceptance of these terms without modification. If you disagree with any part of these terms, you are not permitted to use the website. We encourage you to review these terms periodically to ensure you understand your rights and responsibilities when using our services.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Bioventra's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose or for any public display (commercial or non-commercial)
• Attempt to decompile or reverse engineer any software contained on the website
• Remove any copyright or other proprietary notations from the materials
• Transfer the materials to another person or "mirror" the materials on any other server
• Attempt to gain unauthorised access to any portion or feature of the website, or any other systems or networks connected to the website
• Harass or cause distress or inconvenience to any person
• Offend, defame, or insult based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
• Disrupt the normal flow of dialogue within the website

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Bioventra at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer of Warranties

The materials on Bioventra's website are provided on an 'as is' basis. Bioventra makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Bioventra does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site. You acknowledge that your use of the website and its content is at your sole risk and discretion.

All content on the website, including text, graphics, logos, images, audio clips, digital downloads, and data compilations, is the property of Bioventra or its content suppliers and is protected by international copyright laws. The compilation of all content on the website is the exclusive property of Bioventra and is protected by international copyright laws. All software used on the website is the property of Bioventra or its software suppliers and is protected by international copyright laws.

Bioventra does not guarantee that the website will be uninterrupted, timely, secure, or error-free. Bioventra does not guarantee that defects will be corrected, or that the website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the materials. If your use of the website or the materials results in the need for servicing, repair, or correction of equipment or data, you assume all costs thereof.

4. Limitations of Liability

In no event shall Bioventra or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on the website, even if Bioventra or an authorised representative has been notified orally or in writing of the possibility of such damage.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you. If you are dissatisfied with any portion of the website or with any of these terms of use, your sole and exclusive remedy is to discontinue using the website.

Bioventra shall not be liable for any special, indirect, incidental, punitive, or consequential damages of any kind whatsoever (including, without limitation, attorneys' fees, lost profits or lost data) resulting from or arising out of or in connection with these terms or the materials, whether or not Bioventra has been advised of the possibility of such damages.

In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, Bioventra's liability is limited to the greatest extent permitted by law. You agree that this limitation of liability is a reasonable allocation of risk and is a fundamental element of the basis of the bargain between you and Bioventra.

5. Accuracy of Materials

The materials appearing on the Bioventra website could include technical, typographical, or photographic errors. Bioventra does not warrant that any of the materials on the website are accurate, complete, or current. Bioventra may make changes to the materials contained on the website at any time without notice.

Bioventra does not, however, make any commitment to update the materials. Information about our biotechnology products, services, and research findings is provided in good faith. However, we do not guarantee the completeness or accuracy of this information. Product specifications, availability, and pricing are subject to change without notice.

Scientific and technical information provided on our website is based on current research and industry standards. However, biotechnology is a rapidly evolving field, and new discoveries may affect the accuracy or relevance of information provided. We recommend consulting with qualified professionals for specific applications or critical decisions based on our product information.

If you find inaccurate or incomplete information on our website, we encourage you to contact us immediately at [email protected] or call us at +44 20 7946 0950. We take accuracy seriously and will work to correct any errors promptly.

6. Links and Third-Party Content

Bioventra has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Bioventra of the site. Use of any such linked website is at the user's own risk. If you decide to leave our website and access third-party content, you do so at your own risk and subject to the terms and conditions of use of such third-party websites.

We provide links to external websites for your convenience and information. However, we do not control the content of these external sites and cannot be held responsible for their accuracy, legality, or appropriateness. Third-party websites may have their own terms of service and privacy policies that differ from ours. We strongly recommend reviewing the terms and policies of any external site before providing personal information or making transactions.

Bioventra does not endorse or make any representations about third-party websites or any information, software, or other products or materials found there, or any results that may be obtained from using them. If you decide to access linked third-party websites, you do so entirely at your own risk and are subject to their terms and conditions.

Should you have concerns about the content or practices of any linked website, please contact us at [email protected]. We will investigate your concerns and take appropriate action if necessary.

7. Modifications to Terms of Service

Bioventra may revise these terms of service for the website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of service. We will notify users of significant changes to these terms through email or by posting a prominent notice on our website. Your continued use of the website following the posting of revised terms means that you accept and agree to the changes.

We reserve the right to modify, suspend, or discontinue the website or any portion thereof at any time, with or without notice. Bioventra shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the website or any services, content, or materials contained therein.

It is your responsibility to review these terms periodically for updates. If you do not agree with any modifications to these terms, your sole remedy is to discontinue using the website. Continued use of the website after modifications have been posted constitutes your acceptance of the modified terms.

We encourage you to check this page regularly for updates. If you have questions about changes to our terms, please contact us at [email protected].

8. Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom, and you irrevocably submit to the exclusive jurisdiction of the courts located in England and Wales. The failure of Bioventra to exercise or enforce any right or provision of these terms of service shall not constitute a waiver of such right or provision.

If any provision of these terms of service is found to be invalid or unenforceable by a court of competent jurisdiction, the invalidity or unenforceability shall not affect the validity or enforceability of any other provision of these terms of service, and all other provisions shall remain in full force and effect.

You agree that any legal action or proceeding relating to your use of the website or these terms of service shall be brought exclusively in the courts of England and Wales, and you consent to the personal jurisdiction and venue of such courts. You waive any objection to venue and any claim that such action or proceeding has been brought in an inconvenient forum.

By using this website, you consent to the application of these terms of service and all applicable laws and regulations. If you have any questions about the governing law or jurisdiction, please contact us at [email protected] or visit us at 10 Fleet Street, London EC4Y 1AA, United Kingdom.

9. User Accounts and Registration

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. Bioventra reserves the right to refuse service, terminate accounts, or remove or edit content in its sole discretion.

When registering for an account, you agree to provide accurate, current, and complete information about yourself. You agree to update your information as needed to maintain its accuracy. You are responsible for all activities that occur under your account, including unauthorised use of your account by third parties. You agree to notify Bioventra immediately of any unauthorised use of your account or any other breach of security.

You agree not to use the website or create an account for any unlawful or prohibited purpose. You agree not to use the website in any way that violates any applicable law, regulation, or these terms of service. Bioventra reserves the right to investigate and take legal action against anyone who violates these provisions, including removing the offending communication from the website and terminating the accounts of such violators.

For assistance with account management or security concerns, please contact our customer service team at [email protected] or call +44 20 7946 0950 during business hours: Monday to Friday 9:00-18:00, Saturday 10:00-16:00 (GMT).

10. Intellectual Property Rights

The website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio) are owned by Bioventra, its licensors, or other providers of such material and are protected by United Kingdom and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, transmit, display, perform, or otherwise use any content from the website without the prior written permission of Bioventra or the copyright holder. Any unauthorised use of the content may violate copyright, trademark, and other laws and could result in criminal or civil liability.

Bioventra grants you a limited licence to access and use the website for personal, non-commercial purposes. This licence does not include the right to download, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from the website.

All trademarks, logos, and brand names displayed on the website are the property of Bioventra or their respective owners. You may not use these trademarks without the prior written permission of Bioventra or the trademark owner. If you believe your intellectual property rights have been infringed, please contact us at [email protected].

11. User-Generated Content

If you submit, post, or display content on the website, including comments, reviews, feedback, or any other materials (collectively, "User Content"), you grant Bioventra a worldwide, non-exclusive, royalty-free licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in any media.

You represent and warrant that you own or have the necessary rights to the User Content you submit and that the User Content does not violate any third-party intellectual property rights, privacy rights, or any applicable laws or regulations. You agree not to submit User Content that is defamatory, obscene, offensive, or otherwise objectionable.

Bioventra reserves the right to remove, edit, or refuse to publish any User Content that violates these terms or is otherwise objectionable. Bioventra is not responsible for and does not endorse any User Content posted on the website. You are solely responsible for the User Content you submit and the consequences of posting or publishing such content.

By submitting User Content, you also grant other users of the website a non-exclusive licence to access and use your User Content as permitted by the website's functionality and these terms of service. If you have concerns about User Content posted on our website, please report it to [email protected].

12. Prohibited Conduct

You agree not to engage in any of the following prohibited conduct:

• Violating any applicable laws, regulations, or these terms of service
• Infringing upon any intellectual property rights or other rights of third parties
• Transmitting viruses, malware, or any code of destructive nature
• Attempting to gain unauthorised access to the website or any related systems or networks
• Interfering with or disrupting the integrity or performance of the website or third-party systems or services
• Attempting to bypass any security measures or authentication mechanisms
• Engaging in harassment, abuse, or threatening behaviour towards other users or Bioventra staff
• Posting spam, unsolicited advertising, or promotional materials
• Collecting or tracking personal information of others without consent
• Impersonating any person or entity or misrepresenting your affiliation with any person or entity
• Engaging in any form of automated data collection without authorisation
• Reverse engineering, decompiling, or attempting to derive the source code of the website or any software

Bioventra reserves the right to investigate and take legal action against anyone who violates these provisions. Violators may be subject to civil and criminal liability.

13. Purchases and Transactions

If you make a purchase through the website, you agree to pay all charges incurred by you, including applicable taxes and shipping fees. All prices are subject to change without notice. Bioventra reserves the right to refuse or cancel any order at any time for any reason, including if we suspect fraud or other illegal activity.

By placing an order, you represent and warrant that you are authorised to make the purchase and that the payment information you provide is accurate and complete. You agree to pay all charges incurred by you using the payment method you provide. If your payment method is declined, your order will not be processed.

All sales are final unless otherwise stated. Returns and refunds are subject to our return policy, which is available on our website. Bioventra is not responsible for any errors in pricing or product descriptions. If you discover a pricing error, please contact us immediately at [email protected].

Bioventra uses industry-standard security measures to protect your payment information. However, we cannot guarantee the absolute security of your personal information during transmission over the internet. By making a purchase, you acknowledge that you understand the risks and accept responsibility for any unauthorised use of your payment information.

For questions about orders, billing, or transactions, please contact our customer service team at +44 20 7946 0950 or [email protected]. Our hours are Monday to Friday 9:00-18:00, Saturday 10:00-16:00 (GMT).

14. Indemnification

You agree to indemnify and hold harmless Bioventra and its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these terms of service or any activity related to your account (including negligent or wrongful conduct) by you or any third party using your account.

This indemnification obligation applies to any claim, action, or proceeding arising out of or relating to your use of the website, your violation of these terms of service, or your infringement of any intellectual property or other rights of any person or entity. Bioventra reserves the right to assume the exclusive defence and control of any matter subject to indemnification by you.

You agree to cooperate fully with Bioventra in the defence of any claim and not to settle any matter without Bioventra's prior written consent. Bioventra will use reasonable efforts to notify you of any such claim, action, or proceeding, but your failure to receive notice will not relieve you of your indemnification obligations.

15. Termination

Bioventra may terminate or suspend your account and access to the website at any time, without notice or liability, for any reason or no reason, including if Bioventra believes you have violated these terms of service or engaged in conduct that is harmful to Bioventra, other users, or any third party.

Upon termination, your right to use the website will immediately cease. You remain liable for all charges and obligations incurred prior to termination. Sections of these terms that by their nature should survive termination will continue to apply, including but not limited to intellectual property rights, indemnification, limitations of liability, and governing law provisions.

If your account is terminated due to a violation of these terms, you may not create a new account without Bioventra's express written permission. Bioventra reserves the right to refuse service to anyone for any reason at any time.

If you wish to terminate your account, you may do so by contacting us at [email protected]. Upon termination, we will retain your data in accordance with our privacy policy and applicable laws.

16. Privacy and Data Protection

Your use of the website is also governed by our Privacy Policy, which describes our practices regarding the collection, use, and disclosure of your personal information. By using the website, you consent to our collection and use of personal information as described in the Privacy Policy. Please review our Privacy Policy carefully to understand our privacy practices.

We are committed to protecting your personal data and complying with all applicable data protection laws, including the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Your personal information will be processed fairly, transparently, and securely. We will not sell or rent your personal information to third parties without your consent.

You have the right to access, correct, or delete your personal information at any time. You also have the right to object to the processing of your data or to request that we restrict the processing of your data. To exercise any of these rights, please contact us at [email protected].

For more information about our privacy practices and data protection measures, please see our full Privacy Policy. If you have any questions or concerns about how we handle your personal data, please contact us immediately.

17. Contact Information and Support

If you have any questions about these Terms of Service, your rights and obligations, or any aspect of your use of the website, please do not hesitate to contact us. We are here to help and are committed to addressing your concerns promptly and professionally.