Cookie Policy

Last updated: January 2024

What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit our website. They are widely used in web development to enhance user experience, remember preferences, and gather analytics information about how visitors interact with websites. At Bioventra, we use cookies to provide you with a seamless browsing experience whilst ensuring we understand how our website is being used.

Each cookie typically contains the website's name, how long the cookie will persist on your device, and a value – usually a randomly generated unique number. When you return to our website, the cookie allows us to recognise you and personalise your experience accordingly. Some cookies are essential for the website to function properly, whilst others help us improve our services and understand your preferences.

Cookies do not contain any personally identifiable information about you unless you have specifically provided that information. However, they can be linked to your personal data if you have registered an account with us or provided information through our contact forms.

Types of Cookies We Use

Essential Cookies

Essential cookies are necessary for the website to function properly. Without these cookies, certain features and services on our website would not work correctly. These cookies enable core functionality such as:

  • User authentication and login functionality
  • Shopping cart management and checkout process
  • Security features and fraud prevention
  • Session management and page navigation
  • Content delivery and load balancing

These cookies are strictly necessary for our website to operate and cannot be disabled without affecting website functionality. You cannot opt out of essential cookies if you wish to use our website.

Performance and Analytics Cookies

We use performance cookies to understand how visitors interact with our website. These cookies collect anonymous information about how you use our site, including which pages you visit, how long you spend on each page, and which links you click. This data helps us identify patterns and improve the overall performance and user experience of Bioventra.

Analytics cookies allow us to measure and analyse:

  • Website traffic and visitor numbers
  • Page load times and performance metrics
  • User behaviour and navigation patterns
  • Bounce rates and conversion metrics
  • Device types and browser information

We primarily use Google Analytics for this purpose. The information collected is aggregated and anonymous, meaning we cannot identify you personally from this data.

Functional Cookies

Functional cookies enable us to remember choices you make when you visit our website and provide enhanced, more personalised features. These cookies allow us to:

  • Remember your language and location preferences
  • Store your login information for faster access
  • Remember items you have viewed or added to your wishlist
  • Maintain your preferences for website appearance and functionality
  • Provide personalised content recommendations

If you disable functional cookies, some of these features may not work as intended, and your experience on our website may be less personalised.

Marketing and Advertising Cookies

Marketing cookies are used to track your activity across websites to display targeted advertisements that are more relevant to you. These cookies help us understand your interests and purchasing behaviour so we can show you products and services that may be of interest.

These cookies allow us to:

  • Display personalised product recommendations
  • Measure the effectiveness of advertising campaigns
  • Track conversions from advertising platforms
  • Retarget users with relevant advertisements across other websites
  • Understand which marketing channels are most effective

You can opt out of marketing cookies, though this may reduce the relevance of advertisements you see online.

Social Media Cookies

If you interact with social media features on our website, such as sharing buttons or embedded social media content, social media platforms may set their own cookies. These cookies allow social networks to track your activity and provide analytics to those platforms. We do not control these cookies, and you should refer to the privacy policies of the respective social media platforms for more information about how they use cookies.

How We Use Cookie Information

The information collected through cookies is used for various purposes to improve our website and services. We analyse cookie data to understand user behaviour patterns, identify technical issues, and optimise website performance. This information helps us make informed decisions about website design, content, and functionality improvements.

We also use cookies to personalise your experience on our website. If you have previously browsed our product catalogue or made purchases, we use this information to provide tailored recommendations and content that aligns with your interests. This personalisation enhances your shopping experience and helps you discover products more relevant to your needs.

Additionally, cookies enable us to deliver targeted marketing communications. If you have opted in to receive marketing messages, we use cookie data to ensure that promotional content is relevant to your interests and preferences. This approach helps us avoid sending irrelevant advertisements and respects your time and attention.

Security is another important use of cookies on our website. We use security cookies to detect and prevent fraudulent activity, protect against unauthorised access, and maintain the integrity of user accounts and transactions. These measures are essential for safeguarding your personal and financial information.

Third-Party Cookies

In addition to cookies set by Bioventra, our website may contain content from third-party providers, including advertising networks, analytics services, and social media platforms. These third parties may set their own cookies on your device to track your activity and provide services to us.

Third-party cookies we work with include:

Provider Purpose Type
Google Analytics Website analytics and user behaviour tracking Performance/Analytics
Google Ads Advertising and conversion tracking Marketing
Facebook Pixel Social media advertising and retargeting Marketing
Hotjar User session recording and feedback collection Performance/Analytics
Stripe Payment processing and fraud prevention Essential

We do not control how third-party providers use cookies, and we recommend reviewing their privacy policies to understand their data collection and usage practices. You can often opt out of third-party cookies through the provider's own privacy settings or through industry opt-out mechanisms.

Managing Your Cookie Preferences

You have the right to control which cookies are stored on your device. Most web browsers allow you to refuse cookies or alert you when a cookie is being set. You can manage your cookie preferences through your browser settings. Instructions for managing cookies in popular browsers are typically available in the help section of your browser.

Google Chrome

Click the menu icon, select Settings, then Privacy and security. Choose Cookies and other site data to manage your preferences.

Mozilla Firefox

Click the menu icon, select Preferences, then Privacy & Security. Scroll to Cookies and Site Data to adjust your settings.

Safari

Click Safari in the menu, select Preferences, then Privacy. Choose your preferred cookie settings from the available options.

Microsoft Edge

Click the menu icon, select Settings, then Privacy. Under Cookies and other site data, choose your preferred level of control.

Please note that disabling cookies may affect the functionality of our website and your ability to use certain features. Essential cookies cannot be disabled as they are necessary for the website to operate properly. However, you can choose to disable non-essential cookies such as performance, functional, marketing, and social media cookies.

Cookie Retention Period

Different cookies have different lifespans. Some cookies are session cookies, which means they are deleted automatically when you close your browser. Other cookies are persistent cookies, which remain on your device for a specified period or until you manually delete them.

Essential cookies are typically retained for as long as necessary to maintain your session and ensure website security. Performance and analytics cookies are usually retained for between 6 and 24 months, allowing us to track trends and patterns over time. Functional cookies may be retained for several years to remember your preferences across multiple visits.

Marketing and advertising cookies are generally retained for between 30 and 90 days, though some may persist longer depending on the advertising platform. You can delete cookies manually at any time through your browser settings, which will reset your preferences and remove any stored data associated with those cookies.

We regularly review our cookie retention policies to ensure they are proportionate and necessary for their intended purposes. If you would like more specific information about the retention period for a particular cookie, please contact us at [email protected].

Data Protection and Privacy

We take the protection of your data seriously and comply with all applicable data protection regulations, including the General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications Regulations (PECR). Any personal data collected through cookies is processed in accordance with our Privacy Policy.

We implement industry-standard security measures to protect cookie data from unauthorised access, alteration, or destruction. All data transmitted through cookies is encrypted using secure protocols, and we restrict access to cookie data to authorised personnel only.

You have the right to:

  • Access any personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data for certain purposes
  • Request restriction of data processing

For more information about how we collect, use, and protect your personal data, please review our Privacy Policy.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our cookie practices, new technologies, regulatory requirements, or other factors. We will notify you of any material changes by updating the "Last updated" date at the top of this page and, where appropriate, by sending you a notification email or displaying a prominent notice on our website.

Your continued use of our website after any changes to this Cookie Policy constitutes your acceptance of the updated policy. We recommend reviewing this page periodically to stay informed about how we use cookies and your options for managing them.

If you have any questions or concerns about our use of cookies or this Cookie Policy, please do not hesitate to contact us using the information provided below.

Contact Us

If you have any questions about our Cookie Policy or how we use cookies, please contact us:

Email

[email protected]

Phone

+44 20 7946 0950

Address

Bioventra
10 Fleet Street
London EC4Y 1AA
United Kingdom

Business Hours

Mon-Fri: 9:00 - 18:00

Sat: 10:00 - 16:00

Related Policies

To better understand how we handle your information and your rights, please review the following related policies:

Privacy Policy

Learn how we collect, use, and protect your personal data, and understand your rights under data protection laws.

Read Privacy Policy
Terms of Service

Review the terms and conditions that govern your use of our website and services.

Read Terms of Service