Privacy Policy

At Bioventra, we are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We collect information from you in various ways to provide you with the best possible service and user experience. The types of information we collect include:

Personal Information You Provide Directly

When you interact with Bioventra, you may voluntarily provide us with personal information such as:

• Contact Information: Your name, email address, telephone number, and postal address when you create an account, make a purchase, or contact us.
• Account Information: Username, password, and profile details when you register for an account on our website.
• Payment Information: Credit card details, billing address, and transaction history when you make a purchase. Payment processing is handled by secure third-party payment processors.
• Communication Information: Messages, inquiries, and feedback you send us through contact forms, email, or customer support channels.
• Preference Information: Your product preferences, shopping habits, and communication preferences.

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity:

• Device Information: Your IP address, browser type, operating system, device type, and unique device identifiers.
• Browsing Data: Pages visited, time spent on pages, links clicked, search queries, and referring website information.
• Cookies and Similar Technologies: We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience and gather analytics data.
• Location Information: Approximate location based on IP address, unless you provide specific location permissions.

2. How We Use Your Information

Bioventra uses the information we collect for various purposes, all designed to improve your experience and provide you with quality service:

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in operating our website and conducting our business, including payment processors, shipping partners, email service providers, analytics providers, and customer support platforms. These service providers are contractually obligated to use your information only as necessary to provide services to us and are required to maintain the confidentiality of your information.

Legal Requirements

We may disclose your information if required by law, regulation, court order, or government request. We will notify you of such disclosure unless legally prohibited from doing so. We may also disclose information to protect our legal rights, enforce our terms of service, and prevent fraud or illegal activity.

Business Transfers

If Bioventra is involved in a merger, acquisition, bankruptcy, dissolution, reorganisation, or similar transaction or proceeding, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

Aggregated and De-identified Information

We may share aggregated, anonymised data that cannot identify you with third parties for marketing, advertising, analytics, research, and other purposes.

4. Data Security

Protecting your personal information is a top priority for Bioventra. We implement comprehensive security measures to safeguard your data against unauthorised access, alteration, disclosure, and destruction:

• Encryption: We use SSL (Secure Socket Layer) encryption technology to protect sensitive information transmitted between your device and our servers. All payment transactions are encrypted and processed securely.
• Secure Infrastructure: Our servers are protected by firewalls, intrusion detection systems, and other security technologies to prevent unauthorised access.
• Access Controls: We limit access to personal information to employees and service providers who need it to perform their job functions. All staff are trained on data protection and privacy practices.
• Password Protection: Your account is protected by a password that you create. We recommend using a strong, unique password and changing it regularly.
• Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities.
• Data Retention: We retain your information only for as long as necessary to provide our services and fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

5. Your Privacy Rights and Choices

We respect your privacy rights and provide you with various options to control how your information is collected, used, and shared:

Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of your data in a portable format. To exercise this right, please contact us using the information provided below.

Correction and Deletion

You can request that we correct inaccurate or incomplete information. You also have the right to request deletion of your personal information, subject to certain legal exceptions. We will respond to your request within 30 days.

Marketing Communications

If you no longer wish to receive marketing emails, newsletters, or promotional communications from us, you can unsubscribe by clicking the "Unsubscribe" link at the bottom of any marketing email or by updating your preferences in your account settings.

Cookies and Tracking

You can control cookies through your browser settings and opt out of certain tracking technologies. Please note that disabling cookies may affect the functionality of our website. For more information about cookies, please see our Cookie Policy.

Do Not Track Signals

Some browsers include a "Do Not Track" feature. Our website currently does not respond to Do Not Track signals, but we provide you with choices regarding data collection and use as outlined in this policy.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of personal information. We do not sell personal information, but you can exercise your rights by contacting us.

European Privacy Rights (GDPR)

If you are located in the European Union or United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict, and port your data. You also have the right to object to processing and to withdraw consent at any time.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather analytics data. Cookies are small text files stored on your device that allow us to recognise you when you return to our website.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly, including security and authentication cookies.
• Performance Cookies: Help us understand how visitors use our website by collecting data about page performance and user behaviour.
• Functional Cookies: Remember your preferences and settings to provide a personalised experience.
• Marketing Cookies: Used to deliver relevant advertising and track the effectiveness of marketing campaigns.

For detailed information about cookies and how to manage them, please refer to our Cookie Policy.

7. Third-Party Links and Services

Our website may contain links to third-party websites, applications, and services that are not operated by Bioventra. This Privacy Policy applies only to information collected through our website. We are not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party sites before providing your personal information.

When you click on a third-party link, you leave our website and are subject to the privacy policies and terms of the third-party site. Please be cautious when sharing information with third parties.

Social Media Integration

If you choose to connect your social media accounts to your Bioventra account or interact with us through social media platforms, we may collect information from your social media profile. The use of this information is governed by both our Privacy Policy and the social media platform's privacy policy.

8. Children's Privacy

Bioventra's website is not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction), and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information and terminate the child's account.

For children aged 13 and above, we recommend that parents and guardians review this Privacy Policy and discuss online safety and privacy with their children. If you believe we have collected information from a child under 13, please contact us immediately.

Parents or guardians who believe their child has provided information to Bioventra can contact us to request deletion of the information and termination of the child's account.

9. International Data Transfers

Bioventra operates globally, and your personal information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your home country.

When we transfer information internationally, we implement appropriate safeguards, including:

• Standard contractual clauses approved by the European Commission
• Binding corporate rules and privacy frameworks
• Your explicit consent to the transfer

By using our website and providing your information, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date at the bottom of this page.

Your continued use of our website following the posting of revised Privacy Policy means that you accept and agree to the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you do not agree with any changes to this Privacy Policy, you should discontinue your use of our website and services.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the information below. We will respond to your inquiry within 30 days.

12. Data Protection Officer

If you are located in the European Union or United Kingdom and have questions about our data protection practices, you may contact our Data Protection Officer:

You also have the right to lodge a complaint with your local supervisory authority if you believe we have violated your privacy rights.

Summary of Your Rights

Last Updated: January 2024

This Privacy Policy is effective as of the date listed above and applies to all users of the Bioventra website and services.