Frequently Asked Questions

Natural supplements are designed to complement a balanced diet and healthy lifestyle by providing essential nutrients, vitamins, and minerals that support your body's optimal functioning. At Bioventra, we believe in harnessing the power of nature to promote vitality and wellbeing.

Our carefully formulated supplements work by:

• Filling nutritional gaps – Many modern diets lack essential micronutrients. Our supplements help bridge these gaps with bioavailable forms of vitamins and minerals.
• Supporting natural processes – Ingredients like CoQ10, turmeric, and ginseng have been used for centuries to support energy, joint health, and immune function.
• Enhancing antioxidant protection – Our formulations include potent antioxidants that help protect cells from oxidative stress.
• Promoting sustainable energy – Natural B-complex vitamins and adaptogens support energy production without artificial stimulants.
• Supporting immune resilience – Ingredients like vitamin D3, zinc, and elderberry help maintain a robust immune response.

For best results, combine our supplements with regular exercise, adequate sleep, stress management, and a nutrient-dense diet. Every body is unique, so we recommend consulting with a healthcare professional to determine which supplements are right for your individual needs.

Popular supplement categories at Bioventra:

• Men's Vitamins & Performance Support
• Anti-Aging & Skin Health
• Joint & Bone Support
• Immune & Energy Support
• Digestive & Gut Health

Bioventra's men's vitamins are specifically formulated to address the unique nutritional needs of men, combining evidence-based ingredients with premium quality standards.

Key differentiators:

• Targeted formulations – Our blends support energy production, muscle function, cardiovascular health, and hormonal balance.
• Premium ingredients – We use bioavailable forms of nutrients like methylcobalamin (B12), chelated minerals, and standardised herbal extracts.
• Third-party tested – Every batch is independently tested for purity, potency, and contaminants.
• Science-backed dosages – We use research-supported quantities of each ingredient to ensure efficacy.
• No unnecessary additives – Free from artificial colours, flavours, and fillers.
• Convenient formats – Available as tablets, capsules, and powders to fit your lifestyle.

Our men's range includes:

• Daily Multivitamin for Men – Complete nutritional support with key vitamins and minerals
• Performance & Energy Complex – Enhanced with adaptogens and energy-supporting nutrients
• Prostate & Urinary Health – Formulated with saw palmetto and zinc
• Muscle & Recovery Support – Amino acids and recovery-promoting ingredients

Ageing is a natural process, but supporting your skin from within can help maintain a youthful, radiant appearance. Bioventra's anti-aging range targets the root causes of visible ageing through scientifically formulated supplements.

How our anti-aging supplements work:

• Collagen support – Ingredients like vitamin C, amino acids, and hyaluronic acid support collagen production and skin elasticity.
• Antioxidant protection – Powerful antioxidants like resveratrol, CoQ10, and green tea extract protect skin cells from free radical damage.
• Hydration enhancement – Hyaluronic acid and marine collagen support skin moisture retention for a plump, dewy appearance.
• Cellular renewal – NAD+ precursors and other ingredients support natural cellular regeneration processes.
• Inflammation reduction – Turmeric, ginger, and other botanicals help reduce inflammatory responses that contribute to premature ageing.
• Skin barrier strengthening – Essential fatty acids and ceramides support a healthy skin barrier.

Our anti-aging collection includes:

• Premium Collagen Complex – Marine collagen with vitamin C for enhanced absorption and skin support
• Youth & Radiance Formula – Comprehensive blend targeting fine lines, elasticity, and skin brightness
• Advanced Antioxidant Serum Supplement – Concentrated antioxidants for cellular protection
• Hyaluronic Acid Plus – Deep hydration support with added botanical extracts
• NAD+ Renewal Complex – Advanced formula supporting cellular energy and regeneration

For optimal results, use consistently for 8-12 weeks. Results may include improved skin texture, reduced appearance of fine lines, enhanced radiance, and improved skin hydration. Remember to complement supplements with sunscreen, a healthy diet, adequate hydration, and quality skincare products.

Yes, Bioventra ships to all regions throughout the United Kingdom, including England, Scotland, Wales, and Northern Ireland. We also offer international shipping to selected countries.

UK Shipping Details:

• Standard Delivery (3-5 working days) – £3.99 for orders under £50, FREE for orders over £50
• Next Working Day Delivery – £7.99 (available for orders placed before 2pm weekdays)
• Saturday Delivery – £9.99 (available in most areas)
• Special Delivery Guaranteed – £12.99 (guaranteed next working day with signature)

Delivery coverage:

• England – All postcodes including remote areas
• Scotland – Including Highlands and Islands (additional postage may apply)
• Wales – All areas covered
• Northern Ireland – Standard and express options available
• Isle of Man, Channel Islands – Special rates apply

International Shipping:

We ship to most European countries, Australia, Canada, USA, and other destinations. International delivery times typically range from 7-21 working days depending on the destination. International shipping costs are calculated based on weight and destination during checkout.

Tracking your order:

All orders include a tracking number sent to your email address. You can monitor your package's progress in real-time using your carrier's tracking service. Most of our shipments are handled by Royal Mail or DPD, both of which offer reliable tracking updates.

Need help? If you have questions about shipping to your specific location, please contact our team at +44 20 7946 0950 or [email protected]. We're available Mon-Fri: 9:00-18:00, Sat: 10:00-16:00.

Your security and privacy are our top priorities. Bioventra uses industry-leading encryption and security measures to protect your payment information during every transaction.

Security features we implement:

• SSL/TLS Encryption – All data transmitted between your browser and our servers is encrypted using 256-bit SSL encryption, the same standard used by major financial institutions.
• PCI DSS Compliance – We comply with Payment Card Industry Data Security Standards, ensuring the highest levels of cardholder data protection.
• Secure Payment Gateway – We partner with trusted payment processors that handle card details securely, and we never store full card numbers on our servers.
• 3D Secure Authentication – An additional layer of security for credit and debit card transactions.
• Fraud Detection – Advanced monitoring systems detect and prevent suspicious transactions.
• Data Protection – Your personal information is protected under GDPR and UK Data Protection Act regulations.

Payment methods we accept:

• Visa, Mastercard, American Express
• Debit cards (Visa Debit, Mastercard Debit)
• PayPal
• Apple Pay & Google Pay
• Bank transfer (for larger orders)

What we never do:

• We never ask for your full card details via email or phone
• We never store sensitive card information on our servers
• We never share your payment details with third parties
• We never use unsecured connections for payment processing

If you have security concerns:

Look for the padlock icon in your browser's address bar, confirming you're on a secure connection. If you notice any unusual activity on your account, please contact us immediately at [email protected] or call +44 20 7946 0950.

We stand behind the quality of our products. If you're not completely satisfied with your purchase, we offer a hassle-free returns policy designed to give you complete peace of mind.

30-Day Money-Back Guarantee:

We offer a full refund within 30 days of purchase if you're not completely satisfied. This applies to unopened, unused products in their original packaging.

Return conditions:

• Product must be returned within 30 days of purchase date
• Item must be in original, unopened packaging
• Must include original receipt or order confirmation
• Product must not show signs of use or damage
• Return shipping costs are customer's responsibility (unless due to our error)

How to initiate a return:

1. 1. Contact our customer service team with your order number and reason for return
2. 2. Receive your return authorization number (RMA) and return address
3. 3. Package the item securely and include the RMA number on the outside of the package
4. 4. Ship to our returns address (details provided with RMA)
5. 5. Refund processed within 5-7 working days of receipt

Exchanges:

If you'd like to exchange a product for a different size, flavour, or item, we'll arrange that for you with minimal hassle. We cover the cost of return shipping for exchanges due to our error or product defect.

Defective or damaged items:

If you receive a damaged or defective product, please contact us immediately with photos of the damage. We'll arrange a replacement or full refund at no cost to you, including return shipping.

Opened or used products:

While our standard policy requires unopened products, we understand that sometimes you need to try a supplement to see if it works for you. If you've opened the product but are unsatisfied, please contact us to discuss your options. We may be able to offer a partial refund or exchange.

Contact our returns team:

Email: [email protected] | Phone: +44 20 7946 0950

Mon-Fri: 9:00-18:00, Sat: 10:00-16:00

Quality and purity are fundamental to everything we do at Bioventra. We source premium ingredients from trusted suppliers worldwide and subject every batch to rigorous testing protocols.

Our sourcing standards:

• Global supplier network – We partner with established, certified suppliers in key ingredient-producing regions
• Sustainability focus – We prioritize suppliers with ethical harvesting practices and environmental commitments
• Traceability – Every ingredient can be traced back to its source for complete transparency
• Certification verification – We verify organic, non-GMO, and other certifications with the certifying bodies
• Supplier audits – We conduct regular audits of manufacturing facilities to ensure compliance with our standards

Quality testing procedures:

• Incoming ingredient testing – Every shipment of raw materials is tested for identity, purity, and potency
• In-process testing – Quality checks during manufacturing ensure consistency
• Finished product testing – Complete analysis of every batch for nutrient content, contaminants, and stability
• Microbial testing – Screening for bacteria, mould, yeast, and other harmful microorganisms
• Heavy metal testing – Analysis for lead, mercury, cadmium, and arsenic
• Allergen testing – Verification of allergen-free status where applicable

Third-party verification:

We work with independent, accredited laboratories to verify the quality and safety of our products. This provides an unbiased confirmation of our quality standards and gives you confidence in what you're taking.

Certifications we maintain:

• ISO 9001:2015 Quality Management
• GMP (Good Manufacturing Practice) Certified
• FSSC 22000 Food Safety Certification
• Organic Certification (for applicable products)
• Non-GMO Project Verified

Transparency commitment:

We provide detailed certificates of analysis for all our products upon request. You can verify exactly what's in every supplement and confirm its purity and potency. Contact us at [email protected] to request documentation for any product.

Proper supplementation starts with following the recommended dosage and timing for maximum effectiveness and safety. Each Bioventra product includes detailed instructions, but here's general guidance for different supplement categories.

General guidelines:

• Always follow the dosage instructions on the product label
• Take supplements with food unless otherwise directed, to improve absorption and reduce stomach upset
• Maintain consistency – daily supplements work best when taken at the same time each day
• Allow 2-3 hours between taking different supplements to avoid interactions
• Drink plenty of water throughout the day

Timing recommendations by category:

Multivitamins & General Supplements:

• Best time: With breakfast or lunch
• Why: Fat-soluble vitamins (A, D, E, K) absorb better with food containing healthy fats
• Dosage: As directed on label, typically 1-2 capsules/tablets daily

Energy & Performance Supplements:

• Best time: Morning or early afternoon
• Why: Avoid taking in the evening as some ingredients may affect sleep
• Dosage: As directed, typically taken 30 minutes before activity

Anti-Aging & Collagen Supplements: